FAQ

Our Services

We need a Russian-speaking engineer to be called-out to our office to assist our Russian staff. Can Ultimark Solutions help me?

The office I work for needs some additional network cabling installed and we need to have our servers maintained and updated on a regular basis. Do you carry out such work?

Our company server and one of our PCs are experiencing problems. My boss doesn’t allow any equipment to leave the office. Can an engineer be called in to our office?

My system died on me but I desperately need to retrieve some important documents I created. Can Ultimark Solutions retrieve them for me?

My PC is in need of some repair work but I don’t want to move my PC or disconnect any of the cabling. Can Ultimark Solutions come out to me?

I have a password-protected file on a PC at work but seem to have forgotten my password. Is there any way Ultimark Solutions can retrieve it for me?

I don’t live in Limassol. Do you have engineers in my town that could be called out to me?

Why should I choose Ultimark Solutions to repair my system?

Where are your offices situated?

What’s the quickest way to get my system repaired with Ultimark Solutions?

What are your in-house charges?

What are your call-out charges?

Does Ultimark Solutions cater for SME’s (Small-to-Medium Enterprises)? We would like to hire your services once a month to maintain our network for us and carry out some general PC and printer cleaning and maintenance.

Do I still get charged if Ultimark Solutions cannot fix my PC or laptop?

PC Tuition

What are your charges for PC tuition?

We are four friends who would like to take part in a small course in Internet skills and would also like to learn the basics in Word and Excel. Would Ultimark Solutions be able to arrange a class?

Does Ultimark Solutions offer computer tuition? IF yes, in what topics?

Our Products

Do you sell software?

I would like to subscribe to an ADSL/3G connection. Do you provide such a service?

I have seen a product for sale elsewhere that I’d like to order from Ultimark Solutions. Would this be possible?

Do you sell used equipment as well as new?

What products do you sell?

Other Interesting FAQ's

Do you run special offers and, if yes, how do I find out about them?

I came across the same product you sell for a lower price at a competitor. Can you match the price?

What is your returns policy on faulty goods?

What’s the difference between a ‘used’ and a ‘refurbished’ product?

Web Hosting

How can I arrange a meeting with you to talk about my requirements?

How can I transfer my current website from a 3rd party host to you?

How can I cancel my hosting subscription?

Is there a minimum or maximum hosting period?

Is there a minimum or maximum hosting period?

What are the payment terms?

How secure are your servers?

How secure are your servers?

How can I contact you if I have a problem with my website or domain?

What services and products do you offer in your hosting package?

How much are your hosting charges?

Why should I choose Ultimark Solutions to host my website?

Website Design

How can I arrange a meeting with you to talk about my requirements?

Do you provide training on how to maintain my website once designed?

Do you provide training on how to maintain my website once designed?

What products and services are included in the cost?

How much do you charge for a website?